Incubeta

Overview of this role

This Senior Project Director role is pivotal in ensuring the successful execution and delivery of global, large-scale digital scope for a leading international airline operating passenger services across a global network. Operating within a complex, matrixed environment, the role requires a seasoned professional capable of navigating the intricacies of multiple concurrent projects spanning paid social, content syndication, dynamic display (DCO), video, DOOH and paid search.

The ideal candidate will be the single point of contact for the client servicing team, owning the scope, timelines, and delivery for all creative assets, including transcreation. This involves collaborating with internal delivery units across the Middle East, South Africa, and Europe, as well as bridging communication between commercial/operational teams (consultants and managers) and creative teams (design and development).

Given the global nature of the account, comfort working across multiple time zones and cultures is essential. A background in global account and project management is a must, along with the ability to thrive under pressure and effectively facilitate collaboration across diverse teams

Tasks & Responsibilities

  • Drive the strategic vision for the client’s project/s, ensuring consistency, scalability, and alignment with the Creative Hub’s overarching goals.
  • Act as the strategic lead for the account, embedding best practices to ensure client satisfaction and consistent results across the projects. (working with a team including Creative Strategist, Creative Director, Head of Copy, .. etc)
  • Maintain client satisfaction by delivering high-quality global assets on time and within scope, ensuring adherence to world-class standards.
  • Anticipate and address challenges in scope, complexity, and scale, proactively unpacking and mitigating risks to achieve flawless execution.
  • Foster strong, trusted relationships with clients and internal team members, acting as a strategic advisor and escalation point for complex needs.
  • Partner with stakeholders to define, plan, and execute cross-functional campaigns, with an emphasis on digital marketing (paid social, paid search, content, video ads, guidelines), and enterprise-scale product delivery.
  • Collaborate closely with creative, technical, and commercial teams to bridge client needs with innovative production solutions.
  • Manage third-parties for copy localization and transcreation across different languages.
  • Serve as a champion of streamlined workflows, optimizing processes for task prioritization, file management, approval protocols, and quality control.
  • Report status of creative initiatives clearly, consistently and reliably to executive management and team members.
  • Meet with clients to set production strategy and manage production relationships throughout the project lifecycle.
  • Lead day-to-day communication and project deliverables with internal teams.
  • Manage budget and resources to ensure project profitability.
  • Scope new projects, including developing budgets, resourcing needs and timelines.
  • Use creative platform knowledge to digest client briefs and brief the relevant creative teams, including, design, development and copywriting.

Knowledge And Experience: required skills

  • 10+ years proven experience producing one or more of the following types of digital projects for major brands or agencies: videos, websites, apps and/or complex rich media/dynamic digital advertising campaigns
  • A thorough understanding of the digital marketing process
  • Understanding of digital creatives (website creatives, social media and display ads)
  • Knowledge of demand-side creative platforms (Display & Video 360, GMP Studio) and creative formats within those platforms
  • Knowledge of paid social media advertising formats
  • Expert in industry-standard project management tools
  • Experience in modelling financials for integrated and digital campaigns

Advantages

  • Experience in managing dynamic digital campaigns
  • Understanding of how long creative production takes

Soft Skills

  • Skilled at managing timelines and managing client expectations
  • Fluent in English essential. Arabic an advantage
  • Excellent communication skills: writing & verbal
  • Key attention to detail
  • Team management and complex stakeholder infrastructure management (internal & external)
  • Excellent client communication and management skills

Key Competencies and Work Ethic

  • Self-starter - you will be required to work independently and move projects forward.
  • Positive Influence – a positive team member who keeps the other team members motivated. Demonstrates understanding of the importance of team morale and a healthy happy culture.
  • Operational Efficiency – someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively.
  • Meticulous – while we want someone who is efficient, they also need to pay attention to all the details and ensure all they dot the I’s and cross the T’s. This requires a strong sense of pride in their work and ensuring that all output goes through rigorous quality control. Organization is key in these portfolios.
  • Time Management - identify the urgent & important tasks and priorities to ensure delivery to client and other stakeholders.
  • Interpersonal Skills – we want someone who can build relationships both internally and externally. As the day to day point of contact between Incubeta, client and partners, this person would need to have strong leadership qualities.
  • Solutions Driven – we need someone who can think on their feet and come up with quick solutions to everyday problems. They should see all problems as a challenge for them to overcome

Incubeta Company Values:

  • Earn Trust: Focused on maintaining and increasing customer focus, works with the customer in mind earning trust along each step with clients and colleagues
  • Help Others Succeed: Makes an active contribution to a joint result (organizational target) or to resolving problems or conflicts. Think in terms of possibilities. Is able to solve issues and problems in a timely and effective manner, working as a team.
  • Dare to Lead: Is willing to improve individual performance and stimulate others to act accordingly. Setting the standard and example. Being solution driven.
  • Exceed Expectations: Carries out tasks without help from others; takes command of problem situations and aims to achieve more than the basic requirements

      Equal Opportunity Employer:

      Incubeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

      Application Process:

      If you are a proactive and results-driven finance professional with a passion for optimising O2C processes, enhancing customer experiences, and leading a high-performing team, we invite you to apply for the position of Head of Order to Cash at Incubeta. Join us in driving operational excellence and financial success.

      Applications will be reviewed on a rolling basis until the position is filled.Please take note that if you do not receive a response within 2 weeks of applying, you should consider your application as unsuccessful.

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