Senior Account Manager
Role Specifications
- Job Title: Senior Account Manager
- Location: Munich/Berlin
Purpose of the Role
The Senior Account Manager supports the DACH Incubeta team and his/her responsibilities include maintaining a deep knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.
To be successful as a Senior Account Manager, you should be able to manage and develop your Accounts and ensure client satisfaction. Ultimately, an outstanding Senior Account Manager should have strong communication, customer service, and Account Management skills and be highly organized and accomplished at solving problems and closing deals.
The Senior Account Manager is responsible for the smooth running and successful Management of our client’s accounts across all relevant Incubeta Services, ensuring all of Incubeta’s digital solutions and projects are delivered timeously, efficiently and successfully against our clients commercial and expectations.
Your Character & Key Competencies
- 3+ years’ experience in Account Management or a similar role is essential
- You have empathy and enjoy cultivating positive relationships
- You believe in collaborating with others to find the best solutions & make the best decisions - a real templayer!
- You are commercially driven and have a real passion for digital essentials
- You are a natural when it comes to relationship building, client satisfaction and upselling possibilities
- You have excellent organizational and problem solving/decision-making skills
- You are hungry for more personal and professional growth in the digital industry!
- Google Marketing Platforms: Strong understanding of the different platforms is required
- Languages: Fluent Englisch, fluent German is a big plus
Key Responsibilities
- Administering all day-to-day activities (client communication, project management, meeting preparation, timeflows,…)
- Adminstrative Tasks (Billing, Report, QBR,...)
- Establish and maintain a productive communication between the client and the agency as well as internal communication between the commercial and operational team
- Translate clients business challenges and objectives into a clear solution vision and/or roadmap
- Work with other departments to ascertain time estimate approval, timelines and follow the project/strategy and/or campaign through from and to final deployment
- Attend all client meetings and provide detailed status and contact reports
- Is responsible for client growth and development (Upsell/Cross-Sell/Encourage Opportunities)
- Help & Train colleagues getting up to speed with their knowledge
- Help develop and improve company processes and procedures
Our promises
- Freedom to be authentic
- Ownership of your projects
- Be part and contribute actively to our global growth
- An international, fast-paced job with interesting development opportunities
Benefits
- 28 Holidays
- Option to work remotely
- Two Me-Days (one per half year)
- Monthly Mobile Plan
- Monthly Public Transport Ticket
- Promotion of individual further development
About Incubeta
Incubeta is a digital marketing consultancy with a focus on bringing together the best people, technology and data. Our specialists build solutions that embrace the power of technology, the truth of data and add a spark of human creativity. We help advertisers, agencies and publishers get the most from digital for their business.
As Google’s most experienced EMEA Sales Partner we have overseen hundreds of deployments across the Google Marketing Platform.
We know our people are what sets us apart and we strive to provide a diverse and inclusive workplace that helps every individual realize their full potential through a rewarding career. When you speak to us you’ll hear our culture shine through. When you work with us you’ll be an influential piece of what makes us a winner of Campaign Magazine’s Best Place to work.