We are looking for an experienced, talented and highly motivated Customer Success Director to our Nordic marketplace team.
As Customer Success Director at Incubeta, you will be responsible for delivering strategic excellence across our key accounts on online marketplaces such as Amazon as well as driving sales to new customer leads in the Nordic region. You will be responsible for understanding our customers’ business objectives, the digital marketplace, our agency services and building client relationships in delivering exceptional marketing solutions that exceed expectations. The successful candidate will be able to demonstrate how to build and nurture strong relationships with our customers, ensuring their satisfaction and fostering a more integrated customer/agency partnership.
Our Sales and Customer Success team is a newly defined and fast-growing team and though we have a detailed vision and plan, we are looking for an opinionated and knowledgeable candidate who wants to influence how we deliver excellence while further growing our Sales and Customer Success team.
Place within the organization
Reports to Managing Director
Responsibilities
- Advise our existing and prospective customers in delivering the most impactful and efficient strategies and help them analyze the data, trends and performance
- Identify sales/upselling opportunities as well as business challenges and adding strategic experience to our customers in order for them to grow their business
- Actively run sales, customer and team meetings
- Monitor and evaluate the quality and progress of ongoing consultancy projects such as migrations, new customer setups
- Setting the scene for our Sales and Customer Success team to prepare and present strategic proposals towards customers including timelines and costs of investments
- Cross-functional collaboration with other internal teams and international teams to deliver cohesive and effective client solutions
The talent we are looking for
- At least 5 years’ experience in a digital marketing environment, ideally within an agency setting and with proven experience working in a client-facing role. Amazon knowledge is considered advantageous but not mandatory
- University Degree in Economics, Business Administration or Marketing
- Strong in strategic analysis and profound advisory and communication skills with the ability to translate customer needs to deliver high level of satisfaction
- Leadership abilities
- Results-oriented mindset, constantly striving to achieve and exceed customer’s goals
- Sales talent with an exceptional drive to continuously increase our own sales revenue
- Highly motivated, enthusiastic, goal-oriented and team-player
- Fluent in Danish and English
What we can offer
- Working from our Copenhagen office in Parken (Østerbro)
- Freedom to be authentic
- Ownership of your projects
- Making a positive, lasting, and real impact on our business, colleagues and clients
- Be part of and contribute actively to our global growth
- Awesome colleagues & awesome clients
- Attractive salary package (based on FT employment)
- Personal development plan
The company
Incubeta is a digital marketing consultancy with a focus on bringing together the best people, technology and data. Our specialists build solutions that embrace the power of technology, the truth of data and add a spark of human creativity. We help advertisers, agencies and publishers get the most from digital for their business.
Our mission is to help brands grow on platforms such as Amazon with the reach and data available while helping to ensure brand safety and intellectual property. Marketplaces are a complex ecosystem where many different specialisms converge, which is why we have an experienced team. At Incubeta, we work daily with leaving brands such as BIBS, Urtekram, Zizzi, Eva Solo, Hummel and many more.
We know our people are what sets us apart and we strive to provide a diverse and inclusive workplace that helps every individual realize their full potential through a rewarding career. When you speak to us, you’ll hear our culture shine through. We have a great company culture and fun working environment that will make your work life a lot easier. There will be plenty of development opportunities as Incubeta continues to grow. When you work with us, you’ll be an influential piece of what makes us a winner of Campaign Magazine’s Best Place to Work.